Frequently Asked Questions

01

Are there staff members on site?

Starting in April 2023, Flo has started to work for us. She will usually be at CoalShed between 3pm-7pm - Monday to Friday. She will be able to check you in and answer any questions that you have. Outside of those hours, you can still check in and we send all the instructions directly to you, around 5days before you arrive.

If you are a group checking in, Flo - will leave once you are settled and happy with everything, so you have the space to yourselves.

All guests will also be given a telephone number, where they can reach us 24/7.

02

Do you have Parking?

There is one space outside, which we do not pre-book and comes on a first come first serve basis. You can park on the street for free between 5pm-9am and all day on Sundays. You can easily download the ringo app, to pay outside of these hours.

Alternatively you can go on justpark.com and search BS31BP and book parking at a nearby school for £7 per day

03

Can we pay a deposit for Exclusive Use Booking?

Yes, you can. We take a deposit if you are booking Exclusive use of our ground floor or loft apartments. We asked for a deposit of one nights stay, and your balance will be due 3months before you arrive.

04

Do you provide Breakfast?

We provide tea/coffee/milk and some granola. All of our rooms have cutlery/plates/bowls & glasses inside the room

05

Do you have a noise policy?

YES, for single room bookings, we ask that all guests keep noise to a minimum after 10pm and refrain from using the pool and table tennis table after this time.

For Groups, we are fairly close to residential properties, so whilst we want everyone to have fun, we ask that any loud speakers are turned off by 11pm.

06

Do you accept dogs?

We do not accept dogs or any other pets I’m afraid.

07

What are your check in and out times?

You can check in from 3pm onwards. You might be able to leave luggage earlier, you would need to email us to check - hello@coalshedbristol.com

Check out is by 11am.

08

Do you provide towels and bedding

Yes all linen and towels are provided

09

What is your cancellation policy?

For single room bookings you can cancel free of charge as long as it’s at least 24hrs before you are due to arrive

For group bookings, free cancellation within 48hrs of booking. After that you would be refunded 50%. If you cancel within 14days then you would lose 100% and no refund would be given.

However if we received another group booking, we would then refund you, but this booking would need to match the value of your original booking