CoalShed King Room with Seperate Bunk Room. Room 1

Positive: Comfortable room. Working kitchen. Nice open shared area. Quite easy to get parking. Great value.

Polecam Positive: SUPER Negative: Wszystko bylo ok

Avoid if possible. Positive: Nothing. Negative: Extremely disappointing experience. The entire purpose of booking overnight accommodation is to get a decent night's sleep. Unfortunately, that was impossible due to an exceptionally loud air conditioning unit in the room which continued throughout the night. At around 4am, after being unable to sleep, I reported the issue through Booking.com. The property has since acknowledged the disturbance, apologised for it, and even offered compensation, so there is no dispute that the problem existed. What is disappointing is how the matter was handled afterwards. Rather than accepting responsibility for a room that was not fit for its primary purpose, the focus shifted to suggesting that I should have called an emergency number in the middle of the night and that, because the room was technically occupied, a refund was not appropriate. The argument seems to be that because they didn't know about the fault beforehand, they shouldn't be responsible for the impact it had. As a paying guest, that's not really my concern. I paid for a room where I could sleep and that simply wasn't what I received. Despite accepting there was a problem, the property refused to provide a fair resolution and instead made small goodwill offers while continuing to argue that the stay itself was satisfactory. Judge for yourself, but if a room prevents you from sleeping and the business still refuses to properly put things right, that says a lot about how customer complaints are handled. Very disappointing.

An oasis in the city Positive: The accommodation was exactly what we needed. Good access for bus routes and a few cafes/restaurants nearby as well as the community farm. Very trendy area although a bit rough and ready. We loved having breakfast provided as we'd arrived late with nothing so it was such a relief to have some cereal to keep us going. In general the accommodation is really well thought out. Negative: We were in the accessible bedroom which was great except that the toilet was very tall for our toddler to use so a step would be amazing if you know a young family is in there. More coat hooks would be great too.

Positive: Everything, great place to stay whilst on tour!